Sometimes little forgotten souls may need to pour out their hearts from sheer empty loneliness. Blessed is the one who is called to listen to their tales with an understanding heart, for love and light. Often just the call to sit quietly and listen may be the power of bestowing the most divine benediction of all. The gift of listening with an understanding heart is a divine gift to be developed by all. For, it is the listening heart that is prepared for the full outpouring of the gift of light. It is the listening heart alone that can hear the voice of God.
To the degree that each of us is dedicated to wanting there to be peace in the world, then we have to take responsibility when our own hearts and minds harden and close. We have to be brave enough to soften what is rigid, to find the soft spot and play with it. We have to have that kind of courage and take that kind of responsibility. That's the true practice of peace.
~ from PRACTICING PEACE IN TIMES OF WAR by Pema Chodron